Comments on: 5 points on great service http://bradlomenick.com/2009/10/12/5-points-on-great-service/ On the Journey Thu, 29 Jul 2010 16:36:45 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Number One In Customer Service! - Ron Edmondson http://bradlomenick.com/2009/10/12/5-points-on-great-service/comment-page-1/#comment-1173 Number One In Customer Service! - Ron Edmondson Wed, 14 Oct 2009 11:07:31 +0000 http://bradlomenick.com/?p=2002#comment-1173 [...] (As I was writing this post I discovered a great similar thought process in Brad Lomenick’s post 5 Points On Great Customer Service.) [...] [...] (As I was writing this post I discovered a great similar thought process in Brad Lomenick’s post 5 Points On Great Customer Service.) [...]

]]> By: Jim http://bradlomenick.com/2009/10/12/5-points-on-great-service/comment-page-1/#comment-1172 Jim Wed, 14 Oct 2009 05:28:00 +0000 http://bradlomenick.com/?p=2002#comment-1172 I worked at a camp in Idaho one summer while in college...the first week the director made this statement: "Camp is for the camper. It is not necessarily for the comfort, ease, or convenience of the staff." This had a huge impact on my focus that summer. Another time while I was speaking during a missions week to Mexico the director gave me an acronym to help me focus: SELL Smile/Eye Contact/Look Confident/ Learn Names I worked at a camp in Idaho one summer while in college…the first week the director made this statement:
“Camp is for the camper. It is not necessarily for the comfort, ease, or convenience of the staff.”
This had a huge impact on my focus that summer.

Another time while I was speaking during a missions week to Mexico the director gave me an acronym to help me focus:
SELL
Smile/Eye Contact/Look Confident/ Learn Names

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